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Privacy Policy

Accounts In Order Pty Ltd values your privacy and is committed to protecting any personal information we collect. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in all aspects of handling your information.

Who this policy applies to

This policy applies to all clients, prospective clients, contractors, and employees whose personal information we hold or may collect in the course of providing our services.

What personal information we collect

The type of personal information we collect may include:

  • Your name and contact details

  • Date of birth and identification details

  • Tax file numbers and financial information

  • Employment and business details

  • Sensitive information relevant to our services (where permitted and with your consent)

  • Any other information you provide to us to allow us to deliver our bookkeeping services

How we collect personal information

Where possible, we collect personal information directly from you. This may occur through:

  • Phone calls, emails, or face-to-face meetings

  • Online forms or portals

  • Information provided by third parties, such as your tax agent, or government agencies (e.g., the ATO)

  • Referrals from other service providers with your consent

Why we collect, use and disclose your information

We collect, hold, and use your personal information primarily to:

  • Provide you with bookkeeping, BAS agent, and related business services

  • Manage our professional relationship with you

  • Communicate with you about our services and updates relevant to your business

  • Meet our legal obligations

We will only use or disclose your personal information for these purposes or for related purposes you would reasonably expect, unless you consent otherwise or we are required by law.

Who we may disclose information to

We may disclose your personal information to:

  • External contractors or service providers who help us deliver our services (e.g., software providers, IT support)

  • Government bodies such as the Australian Taxation Office, where required

  • Other third parties with your consent

  • Our professional advisers (e.g., legal or accounting) if needed for our operations

All third parties are expected to comply with the Australian Privacy Principles.

Data security and storage

Accounts In Order Pty Ltd takes reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access or disclosure. Measures include:​

  • Encrypted and password-protected electronic systems

  • Access controls for staff and contractors

  • Regular review and destruction or de-identification of information no longer required

Access, correction and queries

You may request access to your personal information or ask for corrections if you believe it is inaccurate or out-of-date. You may also contact us to make a complaint about a potential breach of your privacy or if you have any other privacy-related queries.

To do so, please contact us at:
Accounts In Order Pty Ltd
Email: erica@accountsinorder.com.au
Phone: 0403 025 040
Address: PO Box 94, Albany Creek QLD 4500

We aim to respond to all privacy-related queries and complaints promptly.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on our website or by request.

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